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ON THAT ASS is a Dutch subscription-based underwear brand that delivers unique, boldly designed pieces each month—men’s boxer shorts or women’s hipster underwear with a alterable option—right to your door

Although some enjoy the brand, many customers report frustration—particularly around billing and cancellations.

Common Complaints:

• Unexpected charges, even after attempts to cancel during the trialTrustpilotReddit.

• Difficult cancellation process and limited human support (mostly chatbot)TrustpilotReddit.

• Subscription lock-in: A “one-month notice period” after cancellation may still result in another chargeTrustpilot.

• Delivery issues or missing orders, followed by billing, still occurTrustpilot.

• Social posts echo these concerns; for example:

  “From their own FAQ… I cancelled … but got billed $12.”Reddit
  “Bad customer service… difficult to end the trial”Reddit.

Given these reports, it’s wise to proceed carefully—especially when signing up for a subscription with ongoing fees.